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Trust Center

Security and privacy at Flamingo. Security is at the heart of what we do—helping keep your resident, staff, and portfolio data save.
JC
Jude Chiy
Updated 2 months ago

Infrastructure security
ControlStatus
Unique production database authentication enforced

The company requires authentication to production datastores to use authorized secure authentication mechanisms, such as unique SSH key.

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Encryption key access restricted

The company restricts privileged access to encryption keys to authorized users with a business need.

 
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Unique account authentication enforced

The company requires authentication to systems and applications to use unique username and password or authorized Secure Socket Shell (SSH) keys.

 
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Production application access restricted

System access restricted to authorized access only

 
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Production database access restricted

The company restricts privileged access to databases to authorized users with a business need.

 
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Firewall access restricted

The company restricts privileged access to the firewall to authorized users with a business need.

 
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Production OS access restricted

The company restricts privileged access to the operating system to authorized users with a business need.

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Production network access restricted

The company restricts privileged access to the production network to authorized users with a business need.

 
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Unique network system authentication enforced

The company requires authentication to the "production network" to use unique usernames and passwords or authorized Secure Socket Shell (SSH) keys.

 
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Remote access MFA enforced

The company's production systems can only be remotely accessed by authorized employees possessing a valid multi-factor authentication (MFA) method.

 
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Remote access encrypted enforced

The company's production systems can only be remotely accessed by authorized employees via an approved encrypted connection.

 
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Log management utilized

The company utilizes a log management tool to identify events that may have a potential impact on the company's ability to achieve its security objectives.

 
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Network firewalls utilized

The company uses firewalls and configures them to prevent unauthorized access.

 
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Network and system hardening standards maintained

The company's network and system hardening standards are documented, based on industry best practices, and reviewed at least annually.

 
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Organizational security
ControlStatus
Anti-malware technology utilized

The company deploys anti-malware technology to environments commonly susceptible to malicious attacks and configures this to be updated routinely, logged, and installed on all relevant systems.

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Code of Conduct acknowledged by employees and enforced

The company requires employees to acknowledge a code of conduct at the time of hire. Employees who violate the code of conduct are subject to disciplinary actions in accordance with a disciplinary policy.

 
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Password policy enforced

The company requires passwords for in-scope system components to be configured according to the company's policy.

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MDM system utilized

The company has a mobile device management (MDM) system in place to centrally manage mobile devices supporting the service.

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Visitor procedures enforced

The company requires visitors to sign-in, wear a visitor badge, and be escorted by an authorized employee when accessing the data center or secure areas.

 
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Product security
ControlStatus
Data encryption utilized

The company's datastores housing sensitive customer data are encrypted at rest.

 
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Control self-assessments conducted

The company performs control self-assessments at least annually to gain assurance that controls are in place and operating effectively. Corrective actions are taken based on relevant findings. If the company has committed to an SLA for a finding, the corrective action is completed within that SLA.

 
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Data transmission encrypted

The company uses secure data transmission protocols to encrypt confidential and sensitive data when transmitted over public networks.

 
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Vulnerability and system monitoring procedures established

The company's formal policies outline the requirements for the following functions related to IT / Engineering:

  • vulnerability management;
  • system monitoring.

 
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Internal security procedures
ControlStatus
Continuity and Disaster Recovery plans established

The company has Business Continuity and Disaster Recovery Plans in place that outline communication plans in order to maintain information security continuity in the event of the unavailability of key personnel.

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Whistleblower policy established

The company has established a formalized whistleblower policy, and an anonymous communication channel is in place for users to report potential issues or fraud concerns.

 
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Management roles and responsibilities defined

The company management has established defined roles and responsibilities to oversee the design and implementation of information security controls.

 
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System changes communicated

The company communicates system changes to authorized internal users.

 
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Incident response policies established

The company has security and privacy incident response policies and procedures that are documented and communicated to authorized users.

 
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Incident management procedures followed

The company's security and privacy incidents are logged, tracked, resolved, and communicated to affected or relevant parties by management according to the company's security incident response policy and procedures.

 
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Physical access processes established

The company has processes in place for granting, changing, and terminating physical access to company data centers based on an authorization from control owners.

 
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Data center access reviewed

The company reviews access to the data centers at least annually.

 
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Risk management program established

The company has a documented risk management program in place that includes guidance on the identification of potential threats, rating the significance of the risks associated with the identified threats, and mitigation strategies for those risks.

 
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Data and privacy
ControlStatus
Data retention procedures established

The company has formal retention and disposal procedures in place to guide the secure retention and disposal of company and customer data.

 
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Data classification policy established

The company has a data classification policy in place to help ensure that confidential data is properly secured and restricted to authorized personnel.

 

Data collected
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Customer personally identifiable information
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Employee personally identifiable information
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Credit card information
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Personal health information

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