Move-In Checklist Email
Renewal Checklist Email
Move-In Checklist Emails
Event Emails
Sent when a resident signs up for a resident event:
Sent when a resident invites a non-resident to an event:
Sent 24 hours before an event to remind residents:
Sent when the details of an event have been update:
Upcoming Events Email - Sent every Sunday showing events for that week:
Account Management
Password Reset Email:
Account confirmation email reminder sent at day 7, 14, and 21 if a resident hasn't yet confirmed their account:
Sent to residents in buildings with no PMS integrations asking them to update their lease information if they have renew, or otherwise their account will be deactivated once lease end date arrives:
Appointments
When a resident requests a service:
When the service is confirmed
When the service is completed
Sent if a resident needs to update their credit card:
Rewards
Email sent when they receive Flamingo rewards
Reminder when rewards are about to expire
Amenity Reservations
When a books an amenity. 
A reminder about an upcoming amenity reservation
When a resident cancels a reservation:
Sent when a staff member marks a reservation as completed after checking for damages:
Package Management
Sent to residents when a package is scanned:
Sent to a resident when they pick up their package:
Maintenance
When rewards are on, this is sent to residents if they submit a maintenance request outside of the app:
Surveys
Post Move-In Survey sent via email if a resident hasn't confirmed their account or logged into the resident app:Note - if a resident is activate on the app, the survey is sent as a push notification.
Rewards language is used based on Flamingo rewards or gift card rewards being on.
Monthly Resident Happiness Survey sent via email if a resident hasn't confirmed their account or logged into the resident app:Note - if a resident is activate on the app, the survey is sent as a push notification.
Rewards language is used based on Flamingo rewards or gift card rewards being on.
Sent to residents when a custom survey is sent:
Renewal Intent survey sent via email if a resident hasn't confirmed their account or logged into the resident app:
Note - if a resident is activate on the app, the survey is sent as a push notification.
Rewards language is used based on Flamingo rewards or gift card rewards being on.
Post-Maintenance survey sent via email if a resident hasn't confirmed their account or logged into the resident app:
Note - if a resident is activate on the app, the survey is sent as a push notification.
Rewards language is used based on Flamingo rewards or gift card rewards being on.
Review Requests
Review request email sent to residents after move-in:
Review request email sent to residents after an amenity reservation:
Review request email sent to residents after they renew their lease:
Review request email sent to residents after a maintenance request is completed:
Review request email sent to a resident after move-out with Yelp's acceptable language:
Automated Renter's Insurance Verification
Sent when a resident hasn't linked their insurance policy:
Sent when a resident links their policy but there is an issue:
Ticketing System
Email sent when a message is sent to the resident regarding their ticket:
This applies to all tickets if using Flamingo's ticketing system - maintenance, surveys, administrative etc.
