Residents can submit maintenance requests on the resident app by going to the "Building" section of the resident app and searching for the "Maintenance" tile within the app. 

When a resident submits a maintenance request, the maintenance team is notified instantly via email. 

The maintenance team can then view this new maintenance requests on the admin dashboard or within the resident app if they are logged in as an admin. 

1. Login at Dashboard.GetFlamingo.Com
2. Navigate to "Manage"
3. Scroll Down to 'Maintenance Requests"

• Filter Maintenance Requests by Status - All, Open, In Progress, On Hold-Parts Needed, or Completed. By default, maintenance requests in "Completed" status are filtered out. 
• Filter Maintenance Requests by Priority - All, High, Low, Med, 24 Hours, Emergency
• Filter by Requested Date
• Filter by Due Date
• Filter By Category
• Filter by Sub-Category
• Filter by Permission to Enter

• Request ID - this is an automatically generated unique ID for each maintenance requests
• Requested Date - this is the date and time the maintenance request was submitted
• Due Date - this is the due date you pick for when the maintenance requests should be completed by
• Assignee - this is the member of your team you have chosen to work on and complete this maintenance request
• Requested By - this is the resident that submitted the maintenance requests
• Unit - this is the resident's unit number
• Status- this is the status of the maintenance request that you or your team can update
  • Open - means no work has been done
  • In Progress - this means your team has started working on the maintenance requests
  • On Hold Parts Needed - use this status to designate that a maintenance request that has been put on hold for any one of many reasons. 
  • Completed - change the status to completed once the maintenance request is done. Note that the resident is notified immediately when you mark this as completed. The resident is also asked to complete a survey. 
• Actions
  • Eye Icon - You can view more details about the maintenance requests by clicking on the eye icon.
  • Add Comment Icon - You can add comments to the maintenance requests. These comments are internal and not seen by the resident. 
  • Edit Icon - You can edit the maintenance requests on behalf of a resident.  

• You can add maintenance requests on behalf of a resident by clicking on "Add Request"
• Complete all the items on the maintenance request form
• And then click "Save"

• The messaging and live chat feature allows you to message residents who have submitted a maintenance requests. Just click on the chat icon in the maintenance details page to initiate a chat a with a request. The resident will be notified via email and push notification when you send them a chat. You'll also be notified via email and push notification when a resident starts a chat or responds to a message. 

• You can use the resident app to manage maintenance requests including adding new requests, viewing requests, updating the status of requests, commenting on requests, chatting with residents with open maintenance requests etc. Anything you can do on the web version, you can also do on the app to manage maintenance requests.