Here are the different ways you can communicate with residents on Flamingo.
Method 1: Omni Channel Announcement
Navigation: Dashboard.GetFlamingo.Com > Communication > Announcement
This is what you should use for 99% of mass resident communication as it allows you to send an announcement that residents receive in multiple places:
- Email (default): residents will receive the announcement as an email as well.
- Resident App Social Feed / Bulletin Board (default): residents will see the announcement on your resident app in the bulletin board.
- Push Notification (default): residents will receive the announcement as a push notification.
- Text Message: residents can also receive the announcement as a text message but you have to select this option as it's not default for an announcement to also be sent as a text message.
Method 2: Email Newsletter
Navigation: Dashboard.GetFlamingo.Com > Communication > Email Newsletter
Use this method to send an email to residents that has more design elements - i.e. newsletters.
You can also create reusable templates. You can even use Flamingo's AI to generate a newsletter for you.
Additionally, you are able to segment residents and send to only a specific group of residents - e.g. those on the 4th floor or those on "Notice" status.
Finally, you can also personalize the email using personalization tokens like Name, Email, Phone Number, Unit Number, Building Name, App Name, Lease Start Date, Lease End Date, etc.
Method 3: Email Text Message
Navigation: Dashboard.GetFlamingo.Com > Communication >Text Message
You can send text messages. We recommend only using this method only for critical communications. And in general, you should use the Omni Channel Announcement method since it allows you to send an email, text message, push notification, and social feed post all at the same time.
Additionally, you are able to segment residents and send to only a specific group of residents - e.g. those on the 4th floor or those on "Notice" status.
Finally, you can also personalize the email using personalization tokens like Name, Email, Phone Number, Unit Number, Building Name, App Name, Lease Start Date, Lease End Date, etc.
Method 4: Live Chat
Navigation: Dashboard.GetFlamingo.Com > Communication > Help Desk Chat
You can initiate a live chat with a resident and the resident is notified via email and a push notification. The resident can respond and live chat with you directly from the resident app.
Method 5: Help Desk Ticketing
Navigation: Dashboard.GetFlamingo.Com > Manage > Help Desk & Maintenance
Rather than have residents email management, which results in emails getting lost and residents becoming frustrated, Flamingo's ticketing system allows residents to submit tickets similar to how they submit maintenance tickets.
Once a ticket is submitted, staff is notified via email and push notification. A staff member is then assigned to the ticket and that staff member can message back and forth with the resident directly from the Flamingo platform and from within the ticket. The resident responds directly from their resident app.
Using tickets rather than email for resident communication keeps staff organized, ensures a resident issue is never lost in the netherworld of emails, and allows corporate to track data such as response times and most common resident communication.
Method 6: Digital Lobby Screens
Flamingo's Digital Lobby Screens replace paper flyers and they can display:
- Announcements
- Upcoming Events
- Local Events
- Staff Bios
- Amenity Highlights
- Weather
- Transit
- etc.
